Support

Thank you for using Storyie. We're committed to providing you with the best possible experience. If you have any questions, issues, or feedback, we're here to help.

Contact Support

For all support inquiries, please contact us at:

Email: support@storyie.com

Response Time: We typically respond within 24-48 hours during business days.

Languages: We provide support in English and Japanese.

When Contacting Support

To help us assist you more efficiently, please include the following information:

Your Account Email - The email address associated with your Storyie account
Device Information - Your device model and operating system version (e.g., iPhone 15, iOS 17.4)
App Version - Found in the app's Settings screen
Issue Description - A clear description of the problem or question
Screenshots - If applicable, include screenshots that help illustrate the issue

Frequently Asked Questions

Account & Login

How do I create an account?

Download the Storyie app from the App Store, then sign up using your Apple ID or Google account. The process takes less than a minute.

How do I delete my account?

To delete your account and all associated data:

Send an email to support@storyie.com
Use the subject line: "Account Deletion Request"
Include the email address associated with your account
We will process your request within 7 business days and confirm deletion via email

Diary & Content

How do I make my diary public?

You can toggle the visibility of each diary entry:

Open the diary entry you want to share
Tap the eye icon button at the bottom of the screen
When the icon shows an open eye, your diary is public
Public diaries are viewable on the web at storyie.com

How do I edit my diary?

Open any diary entry and tap anywhere in the content area to start editing. Changes are saved automatically.

What happens if I accidentally delete a diary?

Currently, deleted diaries cannot be recovered. We recommend being careful when deleting content. A future update will include a trash feature with recovery options.

Privacy & Security

Is my data secure?

Yes. We take your privacy seriously:

All data is encrypted in transit and at rest
We use industry-standard security practices
We do not sell or share your personal data with third parties
Please refer to our Privacy Policy for complete details

Can others see my private diaries?

No. Private diaries are only visible to you. Only diaries you explicitly mark as "public" can be viewed by others.

Technical Issues

The app is running slowly

Try these steps:

Close and restart the app
Ensure you have a stable internet connection
Update to the latest version of the app
If the issue persists, contact support

I'm having trouble logging in

If you're having login issues:

Verify you're using the correct Apple ID or Google account
Check your internet connection
Try closing the app completely and reopening it
If problems continue, contact support with your account email

Feedback & Suggestions

We love hearing from our users! Your feedback helps us improve Storyie.

Feature Requests: Email us with "Feature Request" in the subject line
Bug Reports: Include detailed steps to reproduce the issue
General Feedback: We appreciate all comments and suggestions